Shunjie

Resources & specialist support

Technical help
for your equipment.

Speak with Shunjie's technical team about product selection, wiring, system connections or troubleshooting. Share the model and what you need to solve.

Talk to a specialist Find product information
Read our practical guides
SJ018 cabinet dimensions and mounting reference
SJ018 dimensions. Request the installation and wiring information for your configuration.

Start with the equipment

A model, category
or document topic.

Product specifications are available to read without an enquiry. For drawings, wiring or interface information, identify the product and request the corresponding version.

ANPR / LPR cameras Barrier gates LPR & display terminals Ticketing & payment Parking management Turnstiles & pedestrian gates Face & identity terminals

The same model number may have different display, camera or mounting configurations. Check the description before choosing a document request.

Specifications & installation

Ask for the version
you will actually use.

A product page is the starting point. Installation and service information should correspond to the supplied configuration and the equipment already on site.

Request product documents
Specification & dimensions
State the model and configuration. For a drawing, identify the assembly, mounting arrangement and dimensions you need to check.
Installation & wiring
Include the controller or device version where known, together with the power and connected equipment involved.
Language & revision
Tell us your preferred language and the version or order reference. Confirm which file and revision apply before installation.

Integration & technical support

Connect the equipment. Keep the project moving.

Get help with device connections, payment interfaces, commissioning and ongoing operation.

Interfaces & custom development

SDKs and protocol documentation matched to the selected device and software version. Development support for local banks, e-wallets and payment gateways.

Commissioning & upgrades

Support for equipment setup, overseas network adaptation and firmware upgrades across the agreed project configuration.

24/7 remote technical support

Remote after-sales assistance and multilingual customer service. Share your model or order reference so the team can identify your equipment.

Useful starting points

Get to the right
information sooner.

A model, previous order or short description is enough to begin. Add technical details as they become available.

I do not know the exact model. What should I send?

Describe the product and the information you need. An equipment label, previous order reference or photo can help distinguish similar configurations. You can send photos by email when following up.

Can I read specifications before contacting you?

Yes. Use the finder above to open the product information already available on the website. Drawings, wiring and other version-specific documents can be requested against the selected product.

Which details help with a technical problem?

Share the model or order reference, the observed behaviour, any displayed message and when the issue occurs. Note recent changes and connected devices. Avoid opening or altering equipment unless following the appropriate instructions.

Does the same connector mean two devices will work together?

No. Electrical characteristics, signal definitions, protocols and software versions also matter. Identify both devices and the required operation so the connection can be checked.

Parts or an existing product?

Choose the help you need.

Use a parts enquiry for replacement components, or technical support to describe equipment behaviour.

Parts & replacement support Describe a technical issue