Q: Does license plate recognition support automatic billing?

A:Yes, our license plate recognition system supports automatic billing. The system can automatically calculate parking fees based on the time a vehicle enters and leaves, making it suitable for scenarios such as shopping malls, office buildings, and amusement parks.

Q: Does it support VISA payment?

A:  Yes, our payment system supports multiple credit card payment methods, including VISA, MasterCard, and AMEX, making it convenient for users to pay parking fees.

Q: What is the warranty period for Shunjie Gate products?

A: Shunjie Gate offers a one-year warranty from the date of purchase, covering manufacturing defects and performance issues. Some products and components may be subject to longer warranty periods. For detailed information, please refer to the product manuals or contact our customer service team.

Q: What should I do if my product encounters a problem?

A: If your product develops any issues within the warranty period, please contact our customer support team via phone, email, or live chat. We will provide diagnostic services and arrange for repair, replacement, or another appropriate solution based on the situation.

Q: What types of after-sales services do you provide?

A: We are committed to offering comprehensive after-sales services, including but not limited to:

• Technical support and troubleshooting
• Repair services (free of charge within the warranty period and paid services outside of the warranty period)
• Part replacement
• Regular maintenance and inspection
• User training and operational guidance
• Online resources, such as user manuals and FAQs

Q: What is the response time for after-sales service?

A: We aim to provide initial feedback within 24 hours of receiving a service request. For urgent issues, we strive to offer support as quickly as possible. The specific time for repair or replacement depends on the complexity of the issue and the availability of necessary parts.

Q: How can I extend the warranty period for my product?

A: For customers interested in extending their warranty period, we offer warranty extension services. For more details and pricing, please contact our sales team.

Q: How long does it take to process an order?

A: Orders are typically processed within 1-3 business days. Custom or bulk orders may require additional processing time, which will be communicated during the order confirmation stage.

Q: What shipping options are available, and how much does shipping cost?

A: We offer a variety of shipping options to meet your needs, including standard, express, and overnight shipping. Shipping costs depend on the weight of the package, shipping method selected, and the destination. Accurate shipping costs will be calculated and displayed at checkout.

Q: Do you provide international shipping?

A: Yes, Shunjie Gate offers international shipping to select countries. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer. For more details on international shipping, please contact our customer service.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order’s progress online. If you have any questions about your order’s status, our customer service team is here to help.

Q: What should I do if my order arrives damaged or if there are missing items?

A: If your order arrives damaged or if there are any discrepancies, please contact us within 48 hours of receipt. Provide us with your order number, a detailed description of the issue, and any relevant photographs. We will work swiftly to resolve the problem to your satisfaction.